Refund Policy Thank you for purchasing and playing Crystal Knights. Your satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be granted for purchases made through our platform or associated services. 1. Digital Products Crystal Knights is a digital game and all in-game purchases (including but not limited to downloadable content, virtual items, and premium currency) are classified as non-refundable once the transaction has been completed. By completing a purchase, you agree that you lose your right to withdraw from the transaction once the content is delivered. 2. Refund Eligibility We may, at our sole discretion, provide refunds under the following conditions: You made a purchase in error and have not yet downloaded or accessed the content. There was a technical issue on our side (e.g., duplicate transaction, content not delivered). The transaction was unauthorized or made fraudulently. 3. Requesting a Refund To request a refund, please contact our support team within 7 days of your purchase. Include the following information: Your username or user ID Date and time of purchase Description of the issue Proof of purchase (e.g., transaction ID, receipt) You can reach us at: [Insert Support Email or Contact Form Link] 4. Third-Party Platforms If you purchased Crystal Knights or made in-game purchases through a third-party platform (e.g., Google Play, Apple App Store, Steam), please refer to the refund policy of that platform. We cannot process refunds for purchases made outside our direct platform. 5. Changes to This Policy We reserve the right to update or change this Refund Policy at any time. Any changes will be posted on this page. Continued use of our services after changes have been made indicates your acceptance of the revised policy.